income fraud application
|
Los Angeles County |
|
Requirements Overview
The purpose of the Management Reporting (MR) process is to produce the management reports necessary to comply with Federal and State regulations and with County policies. These reports provide information to be used by DPSS personnel for monitoring Eligibility Worker, system and fiscal performance as well as other activities. MR required the creation of an intranet-based welfare income fraud application. Previously, Welfare fraud was discovered manually by comparing aid recipients income reported by EDD and income reported by recipients in the LEADER welfare system. Because of the backlog, federal and state sanctions on LA County were imminent. On a quarterly basis, the Web-based application would automate the process of comparing incomes. An interface for entering investigation results was required.
KBLC's Solution
- Utilize multi-factor authentication because of the sensitive nature of the data.
- Import and compare EDD data and relevant LEADER welfare system data.
- Create multi-language interface for recipient correspondence.
- Launch application to make data available to Fraud department and taskforce.
Results
- 30% reduction in workload because reported income was auto-verified.
- 265,000 case backlog was eliminated in the first quarter of operation.
- $ Millions in overpayments recovered because of the KBLC system.
Key Technologies
|
|